Return Policy

Returns & Refunds Policy

Spellroo Gaming Pty Ltd
Last updated: 28.12.2025

Australian Consumer Law (Important Notice)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is provided in addition to your rights under Australian Consumer Law.

Change of Mind Returns (Non-Card Products Only)

We offer a 30-day change-of-mind return policy on non-card products only, starting from the date you receive your item.

⚠️ Important:
Due to their sensitive and collectible nature, card-related products are not eligible for change-of-mind returns or exchanges.

Eligible Items (Non-card products only)

To be eligible for a change-of-mind return:

  • The item must be unused, unworn, and in original condition

  • All tags and original packaging must be intact

  • You must provide proof of purchase

Non-Returnable Items (Change of Mind)

The following items cannot be returned for change of mind:

  • Trading cards and card-related products, including:

    • Single cards

    • Booster packs

    • Sealed boxes

    • Pre-constructed decks

  • Sale items

  • Gift cards

  • Custom or special-order products

  • Personal care products

  • Perishable goods

  • Hazardous or flammable items

Card Products Policy (Important)

Due to their collectible nature and risk of tampering, all sales of trading cards and card-related products are final for change-of-mind returns.

However, this does not affect your rights under Australian Consumer Law.
If a card product is:

  • Defective

  • Damaged on arrival

  • Incorrectly supplied

Please contact us immediately and we will assess the issue in accordance with ACL.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon receipt.
If you believe an item is faulty, damaged, or incorrect:

We will assess the issue and offer a repair, replacement, or refund as required under Australian Consumer Law.

How to Start a Return

To request a return (where eligible), please contact us at:
📧 support@spellroogaming.com.au

Approved returns must be sent to:

Spellroo Gaming
327 Concord Rd
Concord West NSW 2138
Australia

If your return is approved, we will provide instructions and a return shipping label if applicable.
Items sent back without prior approval will not be accepted.

Exchanges

We do not offer direct exchanges.
If your item is eligible, the fastest way is to:

  1. Return the original item (once approved)

  2. Place a new order for the desired item

Refunds

Once your return is received and inspected:

  • We will notify you of the outcome

  • If approved, refunds will be issued to your original payment method

  • Refunds are typically processed within 10 business days

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at support@spellroogaming.com.au.